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The traditional public sector corporations or companies like ours, have a vast tradition, culture and history bonded to it. The revised / modified versions of well-defined procedures, rules and regulations which are originated during the colonial times, still exist today. In general there is nothing much wrong about the so called AR and FR documents. (Administrative and Financial Regulations) The actual fault was with the bureaucracy and the attitudes of the workforce.

 

The clerk who had performed petty cash related work for a huge period in her career, burst into tears within the first 10mins of her SAP training. The trainer had simply asked her to login to the SAP training server with an assigned password. Failing to do so with one or two attempts, she went way from the training centre bursting into tears.

 

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The trainer had to appoint another dedicated trainer just to herself in order to carry out the petty cash training. Today she is successfully performing her duty (after few hiccups here and there) utilizing the SAP ERP system. The cumbersome manual process of petty cash maintenance, with a large no. of file handling, record keeping of related bills and manual voucher processing had dominated most of her career. It was the subject that she has handled and was an expert of. It seems that she had felt the insecurity of her job role due to the automation of petty cash via SAP and was not at all confident on facing the change.

 

ERP systems have significantly reduced the traditional workloads carried out by many personnel, with respect to the good old days. Therefore managing the excess resources has become a side effect of ERP implementations. A plan should be put into action to develop other professional skills of the employees and to utilize the resources in a productive manner. The traditional single task performing employee of the public sector should be converted to the highly productive multi-tasking employee of the modern era.